Frequently Asked Questions

Over 50 locations across Canada!

Q: Tell me about your second pair free policy.
When you purchase one complete pair of prescription eyeglasses (frame and lenses), you will receive a second pair of equal or lesser value FREE. The second pair can be a different prescription, a different frame, or even for a different person. The second pair must be chosen within 30 days of the original purchase date. When you purchase a complete pair of eyeglasses, you can receive a credit towards disposable or daily wear contact lenses as a second pair option. When you purchase a 6 month supply of disposable or daily wear contacts, you can receive a credit towards eye glasses. Click here for more details.

Q: Do you have a payment plan?
At Vogue Optical our payment plan is simple. Simply visit any Vogue location and complete a credit application form and we will fax it to Desjardin for approval, which takes about fifteen minutes. There are absolutely no admin fees and no interest fees when paid on time. You can make payments interest free for three, six, 12 or even 24 months.

Q: Do you have a frame and lens guarantee?
At Vogue Optical we guarantee your frames unconditionally for two years. All lenses have a one year breakage guarantee. All Reflection Free Coatings and Scratch Resistant Coatings have a two year guarantee against scratches and defects.

Q:How does Vogue Optical handle my Vision Insurance?
We direct bill most insurance companies. Call or visit the Vogue Optical nearest you and ask our staff about your vision benefits today.

Q: Why should I have my eyes examined?
Regular eye exams are important for ocular health and visual status, and they also may reveal the presence of many non-eye diseases such as high blood pressure or diabetes. It's recommended that you have your eyes examined every two years. Being aware of the warning signs of eye problems, eye diseases, and visual disorders is critical to getting them treated promptly and properly. You owe it to yourself and your loved ones to learn about your eyes and what can happen to them.

We arrange eye exams at all locations. Just call our EYE EXAM line at 1-877-489-2020 to arrange an eye exam nearest you or click here.

Q: Do you have contact lenses?
Contact lenses are available at many of our locations. Check our store locations for the store nearest you. We carry a complete line of contact lenses that are included in our second pair free policy. Whether you wear contacts now or are thinking about trying them, at Vogue Optical you can explore the options that are available to you.

Call Vogue Optical today to arrange an appointment with your Contact Lens Fitter

Q: What about Non-Prescription Sunglasses?
Fashion sunglasses with plano lenses (meaning without prescription) are perfect for contact lens wearers, as well as people who do not wear prescription eyeglasses. This category of eyewear is vast and offers many choices in styling, designer brand names, and material of construction. There is a rising demand for quality sunglasses as we become more aware of the effects of harmful UV rays.

 Q: What are High Index Lenses?
High Index lenses are thinner and lighter than regular lenses. High Index lenses with a Reflection Free coating is the ultimate combination.

 Q: What are High Definition Lenses?
Enjoy the benefits of High Definition vision in every part of your life - really see the world around you. Experience clearer, more vivid vision today. Try our exclusive High Definition lenses use the latest in equipment and software to manufacture premium progressive lenses creating wider fields of vision and advanced visual acuity across the whole lens surface both top and bottom for easier adaptation. High Definition. You have to see it believe it!

 Q: What are polarized sunglasses?
Polarization is a contrast enhancement technique that can reduce back reflections and bring out features not readily visible with normal viewing.

POLARIZED LENSES eliminate glare. Any surface can create glare in sunlight, including water, sand, snow, buildings, windows and vehicles. They are recommended for driving in daylight, rainy days, and at night. They in fact can reduce the glare that comes off a long, flat surface such as the hood of a car on the highway. They are the top recommendation for hunters, boaters and fishermen, golfers, drivers, bikers and joggers, just to name a few. For these activities they offer a clearer view by eliminating the glare. POLARIZED LENSES can also be used indoors by those persons with light-sensitive eyes or those exposed to bright light through windows or while on the computer.

POLARIZATION eases eye stress and fatigue from bright light and comes in several colors and density options. The brown or copper lenses increase the contrast between colors and are the preferred tint for driving. This contrast sharpens the imagery. This lens color is also very good for golfers, and when used on rainy days. The gray, smoke or green lenses are the most popular because not only do they cut the bright light but they also help keep the colors appearing the most natural and true.

 Q: What are Reflection Free coatings?
Reflection Free Coating reduces both internal and external reflections on lenses creating a nicer cosmetic appearance. Internal reflections appear as rings that make lenses look thick. External reflections mask your eyes from a clear, complete view when someone is looking at you. So with a Reflection Free coating, eyeglass lenses appear thin or non-existent, and your eyes look more natural.

A Reflection Free coating on your glasses can also be beneficial if you spend a great deal of time on the computer. Working on a computer for an extended period of time can lead to eye strain, as your eye muscles struggle to view specific areas of the monitor and battle the glare. Typical symptoms of eyestrain while working on the computer include blurry vision, dry eyes, and irritation. Reflection Free coating can reduce eyestrain and make it possible to work on the computer for longer periods of time without difficulty

A Reflection Free coating can also be beneficial when driving at night. Often, individuals who wear glasses or contacts experience a halo effect around headlights and streetlights when driving in the dark. An anti-reflective coating eliminates this effect and can make night driving less of a distraction.

 Q: What are Scratch Resistant coatings?
No eyeglass lens material is scratch-proof. However, a lens that is treated front and back with a clear, hard coating does become more resistant to scratching, whether it's from dropping your glasses on the floor or occasionally cleaning them with a paper towel.Since a scratch-resistant coating can't completely protect your lenses from wear and tear, keep your glasses in a case, and clean them with a microfiber cloth and the cleaning solution.

 Q: What are Transition Lenses?
Transitions lenses are lenses that change from clear to dark in the presence of ultraviolet (UV) radiation, such as when exposed to sunlight. Indoors and at night, Transitions lenses are as clear as regular clear lenses. Outdoors, when exposed to the sun's UV rays, they turn sunglass dark, enhancing the quality of vision by reducing glare thereby minimizing eye strain and fatigue, and improving contrast in all light conditions. And it's all automatic. Because the lens must be exposed to the UV rays they are not the best solution for driving as the windshield of the vehicle will block a lot of the UV rays from getting to the lens. In this situation a Polarized lens is the best option.

Q: When should I consider reading glasses?
When you reach the point of not being able to read up close without stretching your arms to the limit, you may need to consider single-vision reading glasses. One drawback to purchasing ready-made ("drugstore") reading glasses is that they are essentially "one-size-fits-all" items. The prescription is the same in both lenses, and the location of the optical center of the lenses is not customized for each wearer. Most people do not have exactly the same prescription in both eyes, and almost everyone has at least a small amount of astigmatism correction in their prescriptions. Headaches, eyestrain, and even nausea can result from wearing reading glasses that are too far off from your actual prescription or that have optical centers too far away from the center of your pupils.

Invisible Bifocals - often referred to as progressive lenses or no-line bifocals. We have superior invisible bifocals that will enhance your vision.

Q: What is the best way to clean lenses?

  1. Spray both sides of lenses with Vogue Optical Anti Reflective lens cleaner.
  2. Rub gently between fingers to loosen any debris.
  3. Wipe dry with a soft cloth
  4. Use polishing cloth to remove finger prints or smudges

Q: How do you support your community?
We are a supporter of numerous campaigns, such as Childrens Wish Foundation, Parkinsons Society and the IWK. We also support many community events and sports teams. If you have a donation or sponsorship, request please click here.

At Vogue Optical we are committed to providing you with the best quality and value in the business. Your eyewear is a personal item that is designed especially for you and to ensure we cover all of your eyewear needs please drop into any Vogue Optical location to design the options that are best suited for your prescription.

If you have a question that our website has not answered please feel free to contact us.

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